Foreword

9

Introduction

11

The Ten Quality Principles

How to use this Guide

13

I. Transparent

15

Introduction

15

Commentary

15

Identity, mission and ownership

15

Immediate transparency

16

Name

16

URL

16

Mission statement

16

Criteria

17

Checklist

18

Practical tests

18

II. Effective

20

Introduction

20

Commentary

20

Relevance and selection

20

Accuracy

21

Supporting Information

21

Presentation

22

Navigation

22

Criteria

23

Checklist

24

Practical tests

24

III. Maintained

27

Introduction

27

Commentary

27

Technical maintenance

27

Obsolescence

27

Content maintenance

28

Refreshing

28

Criteria

29

Checklist

29

Practical tests

30

IV. Accessible

32

Introduction

32

Commentary

32

Technical access and assistive technology

32

Technical access

33

Criteria

33

Checklist

34

Practical tests

35

V. User-centred

37

Introduction

37

Commentary

37

Consultation

38

lnvolvement

38

Contribution

38

Criteria

39

Checklist

39

Practical tests

40

VI. Responsive

42

Introduction

42

Commentary

42

Criteria

43

Checklist

43

Practical tests

44

VII. Multi-lingual

46

Introduction

46

Commentary

46

Criteria

47

Checklist

48

Practical tests

48

VIII. Interoperable

50

Introduction

50

Commentary

50

Metadata

51

Website technologies

51

Disclosure

51

Discoverability

51

Distributed search

51

Criteria

52

Checklist

53

Practical tests

53

IX. Managed

55

Introduction

55

Commentary

55

Content owner rights

56

Site owner rights

56

Bite owner protection against litigation

56

End user privacy

56

Re-use of content

57

Criteria

57

Checklist

57

Practical tests

58

X. Preserved

60

Introduction

60

Commentary

60

Criteria

62

Checklist

62

Practical tests

63

Principles priority matrix

64

Introduction

64

Notes

65

Conclusion

66

Minerva references

66